FACTORS INFLUENCING THE CHOICE OF DENTAL HEALTHCARE PROVIDERS AMONG GOVERNMENT AGENCIES WORKERS IN KOTA BHARU, KELANTAN
Keywords:dentistry, public health, selection factors, preferences, services
Oral health and dental aesthetics have become increasingly important in contemporary society. However, the public faces a wide range of choices among oral care services and facilities provided by the government and private sectors, which occasionally involve unregistered dental operators. This study aims to evaluate the public's preferences towards the selection of oral healthcare providers in Malaysia. A cross-sectional, online self-administered questionnaire was distributed to the workers in government agencies in Kota Bharu, aged between 18-60 years old from July to October 2017. Questions were primarily close-ended and consisted of 17 questions on demographics, questions on factors associated with the selection of dental service providers in Likert-scale format. Out of the 575 sent individual emails, 236 voluntarily responses were retrieved, of which 45.8% were male and 54.2% were female. The highest percentage of the respondents belongs to the age group of 31 to 40 years. The most important factors that affect the respondents’ selection of dental care providers are facilities and equipment in a dental clinic (86%), followed by dentist reputation and working experience (85.1%), and technical competency of a dentist (83.9%). Overall, the respondents demonstrated a positive response towards the selection of oral healthcare providers and dental professions. Addressing the valuable factors in promoting dental services by the registered government and private sectors are essential to developing a secure and efficient oral healthcare system for the public
Kohli S, Bhatia S, Kaur A, Rathakrishnan T. Trends in Patients’ Mindset on Dental Implants: A Survey in Malaysia. Journal of Dental Implant. 2014. 4(1), 33-37.
Md Bohari, Nor Faezah et al. “Analysis of dental services distribution in Malaysia: a geographic information systems - based approach.” International Dental Journal 69 3, 2019: 223-229 .
John, J., Yatim, F. M. and Mani, S. A. Measuring Service Quality of Public Dental Health Care Facilities in Kelantan, Malaysia’, Asia Pacific Journal of Public Health. 2011. 23(5), 742–753.
Malaysian Dental Council Registrar's Report For 2016. Malaysian Dental Council Bulletin, 2017. (13), 4-6. (Accessed 1 April 2021)
Malaysian Dental Council (MDC). 2017.http://mdc.moh.gov.my/modules/mastop_publish/?tac=Registrable_Qualifications (Accessed 9 Oct. 2021).
Idaham, N. I., Wan Othman, W. M. N., & Hassan, H. (2021). Exploring the Experience of Klang Valley Youths on Fake Braces by Bogus Dentists. Malaysian Journal of Science Health & Technology, 7(1), 69–74.
Muhamad Iqbal, Rosali. Bahana Rawatan Pemutihan Gigi Tanpa Tauliah. Medical Mythbusters Malaysia. 2017. http://medmythbusters.my/bahana-rawatan-gigi-tanpatauliah.html (Accessed 6 Feb. 2021).
Foon FL, Hemananthani Sivanandam, and R.S.N. Murali (2016). Jaw-dropping Prices but Reality Bites. The Star Online: Nation.http://www.thestar.com.my/news/nation/2016/09/09/jawdropping-prices-but-reality-bites-quacks-drawing-customers-by-offering-cheap-orthodontic-services/ (Accessed 8 March. 2021).
Foon FL. Be aware of illegal orthodontics. The Star Online: Nation. 2016. (Accessed 8 March. 2021).
Bak HS. Dangerous 'Dentist': Fraudulent Dentists Raise Alarm. New StraitsTimes. 2017.http://www.nst.com.my/news/2016/09/174193/dangerous-dentist-fraudulent-dentists-raise-alarm (Accessed 12 Mar. 2021).
Krejcie, R.V. and Morgan, D.W. (1970) Determining Sample Size for Research Activities. Educational and Psychological Measurement, 30, 607-610.
Gopalakrishna, P., & Mummalaneni, V. Influencing satisfaction for dental services. Journal of Health Care Marketing. 1993. 13(1), 16.
Moshkelgosha V., Mehrzadi M., & Golkari A. (2014). The Public Attitude Towards Selecting Dental Health Centers. Journal of Dentistry. 2014. 15(3), 129–134.
Henríquez-Tejo, Rocío Belén, Cartes-Velásquez, Ricardo Andrés. Patients’ Perceptions about Dentists: A Literature Review. Odontoestomatologia, 2016. 18(27), 15-22.
Taber, K.S. The Use of Cronbach’s Alpha When Developing and Reporting Research Instruments in Science Education. Res Sci Educ. 2018. 48, 1273–1296.
Rapeah, M.Y., Wan Salina W.S., Khairiyah A.M., Yaw S.L. and Jamalludin, A.R.. Where Do Malaysian Adults Usually Seek Oral Healthcare? 26th Annual Scientific Meeting SEAADE/IADR SEA Division. 2015.
Balhaddad AA, Alshammari A, Alqadi A and Nazir MA.Patient Satisfaction with Dental Services and Associated Factors in a Saudi Dental Institution. Journal of Clinical and Diagnostic Research. 2018. Vol-12(12): ZC36-ZC39.
Chakraborty, G., Gaeth, G.J. and Cunningham, M., 1993. Understanding consumers' preferences for dental service. Marketing Health Services, 13(3), p.48.
Andrus, D. and Buchheister, J. (1985). Major Factors Affecting Dental Consumer Satisfaction. Health Marketing Quarterly, 3(1), 57-68.
Al-Hussyeen, A. (2010). Factors affecting utilization of dental health services and satisfaction among adolescent females in Riyadh City. The Saudi Dental Journal, 22(1), 19-25.
Clow, KE., Fischer, AK. & David OB. Patient expectations of dental services. Journal of Health Care Marketing. 1995. vol. 15, no. 3, 23.
Rao, C. and Rosenberg, L. Consumer Behavior Analysis for Improved Dental Services Marketing. Health Marketing Quarterly. 1986. 3(4), 83-96.
Fernandez R., Eisa E., Alqattan A., Aldayel A., Alkhalefah O., Alanazi F., Karshe B., and Alsulayyim A. Factors Influencing Patients’ Decisions While Choosing A Dental Care Provider. International Journal of Dental Health Sciences. 2016; 3(6):1025-1031
Tâncu, A., Purcărea, V. L., Pantea, M., & Imre, M. Key Factors Correlations in Selecting Dental Services. Journal of Medicine and Life. 2019. 12(1), 83–89.
Dande, R., Sayini, ARR., Anjum, MS., Gone, HP, Nizampuram, V, Hanumandla, P. Factors considered by patients for selection of a dental hospital and consumer's choice of dentist in Hyderabad city- A cross-sectional study. 2019.
Swami, V., McClelland, A., Bedi, R. and Furnham, A. The influence of practitioner nationality, experience, and sex in shaping patient preferences for dentists. International Dental Journal. 2011. 61(4), 193-198.
Furnham, A. and Swami, V.Patient preferences for dentists. Psychology, Health & Medicine, 2009. 14(2), 143-149.
Kelly, G., Shroff, B., Best, A., Tufekci, E. and Lindauer, S.Parents' preferences regarding appearance and attire of orthodontists. The Angle Orthodontist. 2014. 84(3), 404-409.
Ibrahim NB, Enn NR, Husein A. Patientʼs Perceived Satisfaction towards Dental Treatment Provided by Undergraduate Students. Madridge J Dent Oral Surg. 2017; 2(2): 59-64.
Goedhart, H., Eijkman, M. and Horst, G. Quality of dental care: the view of regular attenders. Community Dentistry and Oral Epidemiology. 1996. 24(1), 28-31.
Hill, JC., Garner SJ and Michael EH."What Dental Professionals Should Know About Dental Consumers," Health Marketing Quarterly. 1990. 8 (1/2), 45-57.