LEADERSHIP FOR QUALITY

  • Mary Abraham Department of Community Medicine, School of Medical Sciences, Universiti Sains Malaysia, 16150 Kubang Kerian, Kelantan.
Keywords: Leadership, quality, total quality management

Abstract

Effective leadership is a key factor in the successful implementation of quality improvement activities. For quality improvement to tal<.e root, a vision and mission for Quality needs to be formulated and communicated with clear indications of benefit to the client, individual and organization. Marketing skills in the leader are therefore crucial to ensure the staff buys the idea and deem it worth their time and effort. The effectiveness of a leader further depends on his sphere of influence and the authority he wields in the organization. Empowerment needs to be preceded by training w enable accurate planning and implementation. Such opportunities for training could be incorporated into professional development activities. Responsibility, effort and achievement should be adequately rewarded with recognition and reward in any form to promote self actualization within the workforce. In short, an effective leader allows his organization to feel good about itself, what it stands for and what it does. The workforce then believes it is the best, it deserves the best and most importantly -it serves the best ... which of course is what Quality is all about.

References

1. Juran JM, A History of Managing for Quality in the United States, Available from: www.qualitydigest.com nov95/html/histmang.html: 2004.

2. American Society for Quality, Quality 101 -Product Orientation, Available from: www.asq.org/basics product. html: 2004.

3. Deming WE, Skymark Management Resources. Available from: www.skymark.com/resources deming asp: 2004.

4. IQA Quality Information Center, Factsheet: Quality Awards, Available from: www.iqa.org/information/d2 5.shtml: 2004.

5. Robbins SP, Organizational Behavior, 8th Edition.

6. Performance Programs Inc, The Theory behind the Task Cycle, Available from: www.performance programs. com/Surveys/Task-Cycle Theory. shtm?Pageid-Task-Cycle-Theory: 2004.
Published
2004-09-01
How to Cite
Mary Abraham. (2004). LEADERSHIP FOR QUALITY . Malaysian Journal of Public Health Medicine, 4(2), 2-5. Retrieved from https://mjphm.org/index.php/mjphm/article/view/1325
Section
Articles