LEADERSHIP FOR QUALITY
Effective leadership is a key factor in the successful implementation of quality improvement activities. For quality improvement to tal<.e root, a vision and mission for Quality needs to be formulated and communicated with clear indications of benefit to the client, individual and organization. Marketing skills in the leader are therefore crucial to ensure the staff buys the idea and deem it worth their time and effort. The effectiveness of a leader further depends on his sphere of influence and the authority he wields in the organization. Empowerment needs to be preceded by training w enable accurate planning and implementation. Such opportunities for training could be incorporated into professional development activities. Responsibility, effort and achievement should be adequately rewarded with recognition and reward in any form to promote self actualization within the workforce. In short, an effective leader allows his organization to feel good about itself, what it stands for and what it does. The workforce then believes it is the best, it deserves the best and most importantly -it serves the best ... which of course is what Quality is all about.
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