JOB SATISFACTION AMONG SPECIALIST IN MINISTRY OF HEALTH MALAYSIA AND ITS ASSOCIATED FACTORS

Faiz  Daud; Nur Farah Abd Ghani; Syahidatun Najwa Abu Zahid

doi:10.37268/mjphm/vol.22/no.3/art.1177

Faiz Daud Graduate School of Business, SEGi University, Kota Damansara, 47810, Petaling Jaya, Selangor, Malaysia
Nur Farah Abd Ghani Medical Development Division, Ministry of Health, 62590, Putrajaya, Malaysia
Syahidatun Najwa Abu Zahid Department of Community Health, The National University of Malaysia (UKM), 56000, Kuala Lumpur, Malaysia

DOI: https://doi.org/10.37268/mjphm/vol.22/no.3/art.1177

Keywords: Job satisfaction, specialists, resignation, incentives

Abstract

The increasing trend of resignation among specialist from the Ministry of Health (MOH) is mostly associated with job dissatisfaction. This phenomenon is not just commonly seen on Malaysia but also in all over the world. The main purpose of this study is to determine the factors that affect job satisfaction and also to understand the level of job satisfaction among specialists in the MOH. A mixed-method approach applied in this cross-sectional study among 316 specialists. Google Form contains quantitative questionnaires using a validated Job Satisfaction Survey (JSS) and qualitative open-ended question were distributed to respondents via email. The data was analysed using descriptive, bivariate, and thematic analysis. Respondents who are from Malay ethnicity and those who graduated from the local universities were found to be more satisfied in terms of pay, contingent rewards, fringe benefits, promotion, co-workers and communication. The policy makers may improve in terms of the non-monetary incentives and benefits in the near future.

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